Refund Policy

For consistent return handling, after delivery, customers have a 30-day no-reason return and exchange window for eligible items, and no explanation is required to start that request.

Refunds

Within our return process, after we receive and inspect the return, an approved refund is issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.

Exchanges

Under this Refund Policy, approved exchanges are available during the same 30-day period. We may ship the replacement after the returned item is received or otherwise resolve the exchange with you.

How to Start a Return or Exchange

As part of the 30-day program, contact us before sending an item back. We will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. For an approved return or exchange, Unauthorized returns may be delayed.

Under the return and exchange standard, we provide a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, missing, or other quality-issue items.

Order Cancellation

To keep eligibility clear, you may request cancellation before an order ships. After shipment, the order is handled under this Refund Policy.

Items That Cannot Be Returned

For a predictable review process, The no-reason non-returnable categories are custom-made goods, clearance items or Final Sale items, gift cards, and opened intimate or hygiene-sensitive items. These exclusions do not limit remedies for damaged, defective, incorrect, or missing items where applicable law provides protection.

Return Condition

To explain the available remedy, Except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.

Merchant and Customer Care Information

Within the customer-care process, Store name: Stanley1913

For customer reference, Contact email: Support@Stanlevn1925.shop

To clarify return responsibilities, Phone: (620) 224-1903

To explain the available remedy, Physical and return address: 2948 N 13th St, Kansas City, KS 66104, US

For a predictable review process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).